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She Inc.

Customer Support & Content Lead at She Inc. (SheCodes)

  • Part-time
  • Remote
  • Remote (Worldwide)
Apply for this role Posted May 6, 2026

About Us

She Inc. is the parent company behind SheCodes, one of the world's largest online coding schools for women, with 250,000+ students across 180 countries and over 1 million email subscribers. We are a profitable, founder-led company with an expanding portfolio of products, including SheCodes AI, SheCooked.ai, WeCode, SheDreams Foundation, and more.

We are entering our most ambitious chapter and looking for someone who can be the voice, the first point of contact, and the connective tissue across all of our products.

The Role

You will be the person our community interacts with every day. You will answer student questions, manage our social media presence, help execute email campaigns, and create content that educates, inspires, and keeps our community engaged.

This is not a traditional customer support role. You will work across every product in the She Inc. portfolio. You will write social media posts, draft emails to 1M+ subscribers, respond to students on multiple platforms, and help shape how hundreds of thousands of women experience our brand.

This is a role for someone who genuinely cares about helping people, writes well, moves fast, and is comfortable switching between answering a student question, scheduling an Instagram post, and editing a newsletter in the same morning.

What You'll Own

Customer Support

  • Be the primary point of contact for students across SheCodes, WeCode, and other She Inc. products

  • Respond to inquiries via email, chat, and social media with speed, empathy, and clarity

  • Troubleshoot common technical issues (account access, payment questions, course navigation) and escalate when needed

  • Identify recurring issues and work with the team to fix root causes rather than just treating symptoms

  • Maintain and update help documentation, FAQs, and canned responses

  • Track support volume, response times, and satisfaction metrics

Social Media

  • Manage day-to-day social media across Instagram, TikTok, LinkedIn, X/Twitter, and other platforms

  • Create and schedule posts that highlight student success stories, product updates, tips, and community moments

  • Engage with followers: respond to comments, DMs, and mentions

  • Monitor trends and suggest content ideas that resonate with women in tech

  • Grow our social following and engagement across all platforms

Email Marketing Support

  • Help draft, edit, and schedule email campaigns and newsletters to 1M+ subscribers

  • Assist with email sequence creation (welcome flows, product launches, re-engagement)

  • Monitor email performance (open rates, click rates, and unsubscribes) and suggest improvements

  • Coordinate with the marketing team on campaign timing and content

Content Creation

  • Write blog posts, student spotlights, product announcements, and educational content

  • Create short-form content for social media (captions, carousels, short videos)

  • Repurpose existing content across channels (turn a blog post into social posts, turn a student story into an email)

  • Help maintain content calendars across products

Cross-Product Coordination

  • Work across all She Inc. brands: SheCodes, SheCodes AI, SheCooked.ai, WeCode, SheDreams Foundation, and new products as they launch

  • Ensure consistent voice, tone, and quality across every touchpoint

  • Flag student feedback and community insights that can inform product decisions

Who We're Looking For

Essential qualifications:

  • 2+ years of experience in a community, support, content, or social media role, ideally in ed-tech, online education, or a creator-led business

  • Excellent written English with the ability to write in a warm, professional, and human tone

  • Experience managing social media accounts for a brand (not just personal accounts)

  • Comfort with email marketing platforms (Mailchimp, ConvertKit, Loops, or similar)

  • Active daily use of AI tools (ChatGPT, Claude, or similar) to work faster and smarter

  • A self-directed working style with the ability to prioritize, manage your own time, and handle multiple products without someone telling you what to do next

  • Genuine empathy for students and patience for answering the same question for the 100th time with the same care as the 1st

  • Experience working remotely in an async-first environment

Highly valued:

  • Experience with video content creation (Reels, TikTok, YouTube Shorts)

  • Basic understanding of coding or web development (enough to help students troubleshoot common issues)

  • Experience with tools such as Linear, Slack, Notion, Canva, or Figma

  • Familiarity with Stripe, Vercel, or general SaaS platforms

  • A genuine passion for education, women in technology, or global social impact

  • Multilingual skills (our students come from 180 countries)

Why This Role Matters

You will be the human connection between She Inc. and hundreds of thousands of women around the world. When a student is stuck at midnight and sends a message, you are the person who helps them keep going. When someone shares that they landed their first tech job, you are the person who celebrates with them and turns that story into inspiration for others.

This role touches every part of the business. You will see the direct impact of your work in student messages, in growing social numbers, in email engagement, and in the strength of a community that spans 180 countries.

If you care about education, believe in the power of community, and want a role where no two days look the same, we would love to hear from you.

Sound like a fit?

Apply for this role